Frequently Asked Questions
Call Us Today: 844-247-1115
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FAQ

Do you have a question about our spacious suites or amenities? Check out our list of FAQ below to find the answer. If it's not there, don't hesitate to contact us.

Frequently Asked Questions

Browse the list below for the answers you seek.

  • Location, Location, Location - arguably the best in the city
  • Value - Rates are typically 20% lower than surrounding hotels; rates do vary.
  • Personal attention - four suites allows for genuine guest familiarity
  • Stylish modern decor
  • Unique experience
  • Quick check-out & check-in
  • Room service
  • Hotel amenities that are a la carte so you can have a private experience or a more tailored one!
  • Stylish martini bar and lounge with outdoor patio
Check-in is at 4PM and check-out is at 11AM. Early check-ins are not allowed.

Upon check-in, we require a government issued photo ID and an active credit card that will authorize for the total amount of room and tax, plus $100 for each night. Unfortunately, we do not except cash or checks. We accept Visa, American Express and MasterCard.

We recommend Uber for first time visitors. Use code "isela6ue" and you’ll get $5 off your first four rides. See our Location page for directions from the train station and airport.

No pets are allowed.
The Suites at Bay and the restaurant downstairs are a 100% non-smoking establishment. There will be a minimum of a $500 cleaning fee charged for anyone who violates this policy.

Yes, we offer wireless high-speed Internet access, which is complimentary for hotel guests

Not on site. Gym access is provided to our guests at 1 West Broughton’s Fitness on Broughton. Call them at 912-236-3331 for hours and access.

Yes. All guest rooms have menus with 25+ options. Or you may choose to eat at the Suites at Bay Treylor Park GastroPub, which serves contemporary comfort food on the first floor.

Buyer Beware! We find that very few people are disappointed with their guest experience at the Suites at Bay. However, most disappointment stems from consumers' unfulfilled expectations because they fail to carefully examine our entire website in detail before they arrive. So, please review the website and call us with any questions. Please choose a different hotel if the following issues will cause you to be disappointed:

  • Size of Guest Rooms - very stylish, ample, and large, but not large enough for king-sized beds.
  • City Noise - occasional sirens, delivery/trash removal trucks - if you're a light sleeper, we recommend you stay outside the city. This is especially true for second floor units.
  • View from some Studio Suites is not "scenic" - some windows face brick row houses and residential alleys

We do not have a business center on site. FedEx Kinkos is located at 5 W Broughton Street, Savannah, GA 31401. Call them at (912) 443-1901 for specifics.

We do not have a pool at the hotel.
No. There are several spas we recommend within a 5-10 minute walk. Please contact Isel for additional information.
We are on Bay Street between Drayton Street and Abercorn Street.

No, though we do offer one spot per reservation at 20 Lincoln Street. You must display the parking pass on the dashboard and use a spot that is not covered and not numbered.

Rooms are ample and efficient. We do not offer rollaway beds. We do, however, offer a Pack-N-Play for infants when requested (based on availability).

You must contact the website with whom you originally made the reservation. We cannot change or edit third-party website reservations.

18 years of age with valid license or passport, or accompanied by parent.
Fourteen whole days’ notice for full refund.
Any early departures will be charged an extra one night and tax.
Open 7 days a week. Late hours on the weekends.
Call the Suites at Bay at 844-247-1115 and ask to speak with Isel.

Contact the Suites at Bay for assistance at 844-247-1115.

We do not have formal meeting space, though our first floor restaurant may accommodate such gatherings with advance notification.